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Services for Policy Members

Nothing is more important to us than keeping the pension promise. When your pension plan entered into a group annuity buy-out agreement with Brookfield Annuity Company, it was the beginning of our lifelong relationship with you.

We are responsible for making your monthly pension payment and for providing you with seamless, dependable service. That’s why we’ve partnered with Conduent, the top external provider of administration services to group annuity policies in Canada. As a Brookfield Annuity policy member, you can expect to receive your monthly payments on time and with no hassles.

Occasionally, you may need to let us know about things like a new address or some other change in your personal situation. You can do that by contacting the Member Services Centre in any of the following ways: Email: or phone 1.877.392.2423 North America (toll free), +1.289.374.3077 (if dialing internationally) Fax: 905.272.6300.

Regular Mail:
Brookfield Annuity Company
201 City Centre Drive
Suite 1000
Mississauga, ON  L5B 4E4
Attention: Member Services Centre